Welcome to Singh Movers and Packers. These Terms & Conditions (“Terms”) apply to all services provided by us and govern your use of our website and moving services.
1. About Us
We are Singh Movers and Packers, a professional moving and packing company based in Sydney, New South Wales.
We provide residential, commercial, local, and interstate services, including packing, unpacking, furniture removal, and storage.
2. Acceptance of Terms
By requesting a quote, making a booking, or engaging our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.
3. Quotes & Bookings
- All quotes are based on information supplied by the customer
- Quotes are valid for 30 days unless stated otherwise
- Prices may change if job details differ from what was disclosed
- A booking is confirmed upon quote acceptance and deposit (if required)
4. Pricing & Payments
- Pricing may be hourly or fixed
- Full payment is due immediately after completion
- We accept cash, bank transfers, and electronic payments
- Non-payment may result in recovery actions
5. Changes, Delays & Cancellations
- 48 hours notice required for cancellations or rescheduling
- Late cancellations may forfeit deposit
- Services may be delayed due to weather, access, or safety issues
6. Our Services
Services include packing, loading, transportation, furniture dismantling, and short-term storage.
We reserve the right to refuse dangerous or illegal items.
7. Customer Responsibilities
- Provide accurate moving details
- Ensure clear and safe access
- Secure valuables and pets
- Declare special handling items
8. Liability, Risk & Insurance
While we take reasonable care, moving involves risk. Customers are encouraged to arrange their own insurance.
Our liability is limited to the cost of services provided as permitted by Australian Consumer Law.
9. Claims & Complaints
Claims must be reported within 48 hours of delivery with supporting evidence.
10. Privacy
We respect your privacy. Please refer to our Privacy Policy for details on data handling.
11. Changes to These Terms
We may update these Terms at any time. The latest version will be available on our website.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
1. Service Overview
Singh Movers and Packers provides moving services, including residential, commercial, and interstate moves, along with packing and unpacking.
2. Booking & Payment
Bookings must be made in advance via our website or phone. A deposit may be required, with full payment due upon completion. Payments accepted via credit card, bank transfer, or other approved methods. Card details of the customer are saved at the deposit stage.
3. Customer Responsibilities
Ensure items are properly packed and ready for transport, empty cabinet or drawers to reduce the weight Inform Singh Movers and Packers of any special requirements (e.g., fragile items). Ensure access to pick-up and drop-off locations is clear. Parking arrangement is client’s responsibility, unable to do so will result in move cancellation/ rescheduling with an extra cost.
4. Insurance
Basic coverage is included. Customers are encouraged to purchase additional insurance for high-value items. Fragile items are not covered under insurance like mirror, pots, glass etc. If any damage occurs then client has to firstly inform the movers, take pictures/videos of damaged items with movers and send an email with pictures within 24hrs of the move to claim for insurance, otherwise complaint will not be taken forward.
5. Cancellations & Refunds
No refund will be made if client cancels the move, it can only be done if movers cancel the move. Cancellations must be made same day of booking for a full refund if needed. Free Rescheduling options available upto 3 times if informed 24 hrs before the move, otherwise rescheduling fee of $100 will apply.